Shipping policy

We value each and every single customer. As customer satisfaction is always our top priority, we offer various shipping options to suit every customer. Our options range from postal shipping (standard and medium speed) to expedited shipping (fast delivery).

We can ship to all over the world.

We ship with free shipping.

Order Processing Time:

1. After placing an order for Artdog window cleaning robot online, please allow us to deal with your order within 1-2 working days.

2. For orders of most accessories and parts, please allow us 2-15 days to deal with your order.

3. For pre-sale products, the shipping time announced on the website shall prevail.

4. After the order is shipped, the tracking information will be sent to your email. If it exceeds this time, please contact our ARTDOG customer service team at support@artdogcleanbot.com.

Transportation Time:

Usually, Our delivery time is expected to be 5-7 working days may happen many uncertain problems, but we sincerely hope that you receive our package as soon as possible. Generally, tracking information may take 24-72 hours to update after shipment. If for any reason you did not receive this package or would like more shipping information, please contact our ARTDOG customer service team at support@artdogcleanbot.com with the item description and your order number.

Shippping Methods We Accept

We accept DHL, EMS and Post Office Airmail currently. If you want us to ship out your pack by UPS, Fedex or TNT, please contact us, we'd like to discuss it with you and will let you know the corresponding shipping fee.

You could also track your package on the below link with the tracking No. we provided to you.

1. DHL:

http://www.dhl.com/en.html

2. EMS:

https://www.17track.net/zh-cn

3. UPS:

https://www.ups.com/

4、TNT

www.tnt.com

5、RPX

www.rpx.com.cn

Tracking Information:

Signature Requirement:

All shipments will require a signature upon delivery. It is your responsibility to be up to date and contact the shipping for any delivery date changes. Artdog will not be responsible for any unable-to-be-delivered packages. Please note that once the products are signed and received, Artdog will not be responsible for any lost, stolen, or damaged items. If you choose not to sign for the delivery due to the covid-19 situation, the above policies still apply.

Tax

We pay sales tax.

We pay sales tax when we send the package.

Broken or missing product:

We are not responsible for any loss or theft after signing the receipt. Immediately inspect your product for damage within 48 hours of receipt. Freight damage claims are extremely time sensitive. We will not accept claims for shipping damage after 48 hours of receipt of the product. If the goods you receive have different problems caused by transportation damage, please contact our ARTDOG customer service team at support@artdogcleanbot.com in time, and we will give you a solution and corresponding compensation in time.