Return & Refund Policy

We strive to offer 100% satisfaction to all our valued customers. We offer a refund or exchange alternation for defective items, missing items, or items significantly different from our description.

Upon the arrival of your package, we encourage you to check and make sure products have been made to your order specifications.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Add: No.5777 East Jingshi Raod, High-develop-Zone, Jinan, Shandong , China

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ryan@artdogcleanbot.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

After getting the returned item, we will return the customer at the item's price( excluding the shipping costs and form) Please understand and that the shipping and handling fee is not refundable. The buyer is responsible for shipping costs incurred in shipping products back. Please kindly noted that the item that has been used or broken can not be returned.

Return shipping costs need to be borne by the customer.

You can always contact us for any return question at ryant@artdogcleanbot.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.